IT Business Analysis with Sharon Rodrigues

IT Business Analysis is a standalone service offered by Sharon Rodrigues, a senior business analyst with over two decades of experience.

The service is a specialised service offered only by Sharon Rodrigues to her client portfolio either directly to end clients or through service providers who provide managed IT services to IT projects.

This is to ensure that the business risk of this service is not in any way impacted by the other business ventures of the ‘THE BUSINESS BINNACLE LTD’ which does not service the Client Portfolio of the IT BUSINESS ANALYSIS by design.

Sharon Rodrigues’ profile is available on LinkedIn. A short synopsis of Sharon’s profile is placed below. Her email is [no spam]



Sharon Rodrigues is an accomplished senior business analyst with a verifiable track record of delivering complex IT projects to meet challenging business demands, both as an employee and as a contractor. She has significant experience in banking, utilities and government sectors delivering core banking solutions and compliance projects, as well as implementation of changes to billing systems and processes, rostering and payroll solutions, service desk and capital planning and asset management solutions in various industry sectors.

The table below provides a high-level view of the organisations and the projects/domains that Sharon has worked in as a Senior Business/System Analyst (Contract) and developed her skills and capabilities:



ANZ Bank New Zealand Ltd
  • Payments: Including adoption of legislation, simplification and standardisation of payment procedures, system capabilities across domestic payments.
  • Compliance: Payments New Zealand (PNZ) – Settlement Before Interchange (SBI365). Project delivered on 26th May 2023.
Bank of New Zealand
  • System Replacement: Decommissioning of a core banking system and implementation of replacement to meet Reserve Bank of New Zealand (RBNZ) and Australia Prudential Regulation Authority (APRA) regulations.
  • Compliance & Regulatory: Development of the library of compliance plans and controls to ensure compliance with Reserve Bank of New Zealand (RBNZ) and Australian Prudential Regulation Authority (APRA) regulations.
  • Retail Banking Product to Market: Development of system capabilities and processes to deliver a tactical and strategic solution that allowed the bank to manage pricing solutions more efficiently.
Westpac New Zealand
  • Compliance with Payment Card Industry – Data Security Standards (PCI-DSS): Complete the Current State Analysis with a view to identifying the gaps (non-compliance), and to develop future state process to ensure compliance with PCI-DSS.
Watercare Services Ltd
  • Transformation Program for Customer Billing and Asset Management: Complete review of the current state to replace the existing technology platform and develop the desired future state. This also included the development and management of the Request for Information (RFI) and evaluation process with 3rd party vendors.
Vector Ltd
  • Transformation of Billing and Finance related processes (SAP Environment): Review of cross-function working methods and process to reduce operational risks, define and frame the problems/opportunities being addressed and explicitly state the value proposition.
  • Process Optimisation for Inventory Management and Procure-to-Pay processes (SAP): Review of current state and development of the Vision and Scope documents to state the value proposition.
Genesis Energy
  • Smart Meters and Software Asset Management: Development and design of processes and system capabilities to support deployment and billing of smart meter variable tariffs.
Auckland Council
  • SAP Asset Management & Plant Maintenance: Supplier integration for the management of plant and maintenance services.
  • SAP Project Systems and SAP Time Recording (Enterprise-wide): This project delivered the capabilities for the Council to efficiently manage the resource spend on capital and operational projects through the implementation of an enterprise-wide time sheeting functionality using and Employee Self Service in the SAP environment.
Waikato District Health Board
  • Capital Asset Management.
  • Oracle Project Management.
  • Process reengineering and optimisation.
University of Waikato
  • IT Services Management Operations and Solution.
Government of Victoria, Australia
  • Rostering and Payroll (Integration of Kronos, Biometric Time Capture and SAP Payroll): Replacement of the manual process for time capture and payroll calculations to eliminate the risks and deliver consistent payroll outcomes for employees. The project impacted 5,500 employees and 580 sites across eight regions in the State of Victoria.
Object Consulting, Melbourne, Australia
  • National Australia Bank: Development of a Request for Proposal for Retail Banking Incentive payments.
  • Telstra and its subsidiaries: Process optimisation and business transformation programme of work to replace the existing infrastructure.


  • Proven ability to lead diverse groups of people to solution agreement by leveraging influencing skills, as well as developing trusted relationships with all levels of staff including senior management to accomplish common goals.
  • Working in partnership with Product Owners and Subject Matter Experts across multiple business units, as well as experts from technology to identify critical business issues, areas of improvement and develop roadmaps and target state to ensure business objectives and outcomes are delivered.
  • Enterprise level analysis expertise and system modelling to shape new/improved services propositions, co-designing innovative solutions in line with the strategic objectives of the organisations.
  • Facilitating stakeholder meetings and workshops to gather requirements using design thinking, and to define User Stories and document business processes, to deliver customer centric solutions.
  • Extensive experience in all facets of information systems methodologies, from developing verifiable business and system requirements, designing process and system improvements to increase productivity and reduce costs, developing AS IS and TO BE models to complete gap analysis and remediations. 
  • Managing delivery using the Agile frameworks to optimise predictability, control risk and lead the daily stand ups to discuss commitments and impediments.
  • Working across multiple projects to ensure that upstream, downstream and project dependency requirements are met.
  • Developing test strategies, scenarios and scripts for user acceptance testing as well as developing on-line help resources and training documents and delivering user training.
  • Conducting organisational change impact assessments and developing change management and communication plans to mitigate the impact of new/enhanced technology.